In the past ten years I have gradually developed within the construction industry. Previously, my role has been developing a sustained growth through all aspects of the business within the construction & manufacturing industries. Progressing to a senior position, had its challenges and allowed the learning of new things each day. During this time, we have implemented number of changes to the business in a way that improved the company ability to deliver, procure, manage clients and projects including the implementation of new management direction and recruit a new management team.
These changes has transformed the company from an SME operation to a successful, diversified mid-sized company that was recognised for its outstanding people.
Managing people throughout the implementation of a cultural change brought a new level of challenges. Often overlooked by many organisations and managers, a valued employee delivers value to the organisation and also increases customer retention. “Always treat your employees exactly as you want them to treat your best customers” -Stephen R. Covey.
One of the most challenging and difficult business solutions and strategies so far has been the implementation of a cultural change, from a SME into a sustainable, results driven, people focused and successful business. Change as part of a process driven delivery system that focuses on the customer and delivers a business profit and margin required to continue sustained growth over many years. To implement the change we have had to recruit driven team members who shared the same vision and were able to mentor existing team members through the new vision and goals for the company. Along with selling this to the team members, the board were a key part of the vision, they were also needed to support the change, both culturally and from a business perspective.
To succeed with the change strategy we identified that we will require to restructure the business, and implement a new organisational chart. The new infrastructure has allowed team leaders to retain and develop their teams skills within all areas of the business. By providing a challenging and supportive work environment that continues to develop employees and support their desired carrier direction it led to a positive cultural change. During this period and as part of the long term strategy we have reviewed the employees training to further develop teams to become more professionals, so they will be able to offer a better customer service, develop each individual and provide a culture that sustains its people as well as challenge them to be better on a day to day basis.
“If you can hire people whose passion intersects with the job, they won’t require any supervision at all. They will manage themselves better than anyone could ever manage them. Their fire comes from within, not from without. Their motivation is internal, not external”. Stephen Covey. As a leader one of the key responsibilities is to develop and motivate the team. By sharing our experiences and focusing on individual strengths the management team learnt to focus on each other’s strengths which created not only a great bond but honesty and integrity that clients could see through the employees’ passion.
As a passionate individual, I believe in creating a positive and supportive business culture and that is the employee’s free will to choose their work place and encourage the team and potential team members to think of the company as an employer of choice.
By being an employer of choice, the company can attract positive people who are innovative, passionate and persistent, who will continuously encourage innovation through their people, maintain a positive attitude and challenge their team to think outside the square.
To summaries and reflect my perspective on change management I share a quote of the late Steve Jobs, Ex CEO of Apple. “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle”.